简阳DHL-简阳DHL国际快递-DHL快递简阳分公司

　　简阳DHL-简阳DHL国际快递-DHL快递简阳分公司

　　一、市区（简城镇）

　　二、东溪镇、新市镇、石桥镇、养马镇、棉丰乡

　　三、新市工业园、龙王沟、党校、西峰岭工业园

　　四、贾家镇、石盘镇、平泉镇、石板凳镇、太平桥镇 （仅派送镇区，加一个工作日）

　　德国邮政敦豪集团旗下的空运和海运专家 DHL Global Forwarding宣布，其美洲实施团队荣获 Stevie?客户服务投资回报银奖和 Stevie?客户满意度战略铜奖。美国客户服务团队获得了 Stevie?客户反馈策略银奖. 两个团队都在第 13 届年度 Stevie? 销售和客户服务奖中获奖。银奖和铜奖旨在表彰 DHL Global Forwarding 为美洲新创建的以客户为中心的入职计划，其中包括一个创新工具。银奖表彰 DHL Global Forwarding US 开发的神秘购物计划，该计划有助于改善在报价过程中提供的服务。

　　“我们为员工的素质感到自豪，看到他们在提供的客户服务和对客户的奉献方面做出的杰出努力得到认可，这是值得的，”美国 DHL 全球货运公司执行官大卫戈德伯格说。对我们的业务实力产生深远影响，并帮助我们完成成为货运代理的使命。”

　　美国 DHL 全球货运代理客户实施团队因建立由 DHL 全球货运代理六西格码和黑带等效认证使用绿地方法指导的内部小型企业客户入职计划而获奖。他们还与 IT 部门携手合作，创建了一个以客户为中心的入职工具，允许多个用户在一个门户中管理端到端流程，提供更高的可见性并消除大量带有附件的电子邮件.

　　“以客户为中心在 DHL Global Forwarding 并不是一个新概念，但通过我们新的以客户为中心的入职计划，我们可以更轻松、更有效地向我们的行业和公司介绍小型企业客户，”客户主管 Julie Van Dyke 说实施，DHL Global Forwarding，美国和美洲。“获得这些奖项是对我们努力的认可，并激励我们继续推进这个项目和其他项目，使我们的客户入职工作无缝衔接。”

　　美国 DHL Global Forwarding 客户服务团队成功开发了 Mystery Shopping 计划，帮助 DHL 了解客户体验并以手洞察力主动管理客户体验。客户服务团队成员和美国管理层启动了该计划，分析了各种客户接触点，并建立了可在美国各地使用的实践

　　“通过我们的神秘购物计划，我们对费率报价流程进行了更改，这有助于我们更有效地利用客户反馈，从而提高客户的体验和满意度，”DHL 全球货运美国客户服务主管 Jim Underhill 说。该计划非常成功，得到了我们 DHL 网络的认可，并在全球多个国家/地区实施，包括我们在德国的全球总部。”

　　多年来，DHL Global Forwarding 获得了多项 Stevie? 金、银和铜奖，包括： 年度客户服务投诉团队（2015 年）；客户服务创新（2014）；年度客户服务培训团队（2013）；客户服务技术使用和客户服务创新（2012 年）。

　　DHL Global Forwarding, the air and ocean freight specialist of Deutsche Post DHL Group, announced today its Americas Implementation team has been awarded a Silver Stevie? for Best Return on Customer Service Investment and a Bronze Stevie? for Best Customer Satisfaction Strategy. The U.S. Customer Service team received a Silver Stevie? for Best Customer Feedback Strategy. Both teams were presented with their awards at the 13th Annual Stevie? Awards for Sales & Customer Service. The Silver and Bronze awards recognize DHL Global Forwarding for an Americas newly created Customer Centric Onboarding program including an innovative tool. The Silver award recognizes DHL Global Forwarding U.S. for the development of a Mystery Shopping program which helps improve the services offered during the rate quote process.

　　“We take great pride in the quality of our people and it’s rewarding to see them recognized for their outstanding efforts in providing exceptional customer service and dedication to our customers,” said David Goldberg, CEO, DHL Global Forwarding, U.S. “Their hard work has a profound impact on the strength of our business and is helping us in our mission to be the leading freight forwarder.”

　　The US DHL Global Forwarding Customer Implementation team was honored for establishing an internal small business customer onboarding program guided by DHL Global Forwarding Six Sigma Gold and Black Belt equivalent certified champions using a Greenfield approach. They also worked hand-in-hand with the IT department to create a Customer Centric Onboarding tool, allowing for the end-to-end process to be managed in one portal by multiple users, providing greater visibility and eliminating numerous e-mails with attachments.

　　“Customer centricity is not a new concept at DHL Global Forwarding, but with our new Customer Centric Onboarding program, we have an easier and more efficient way to introduce small business customers to our industry and company,” said Julie Van Dyke, Head of Customer Implementation, DHL Global Forwarding, U.S. and Americas. “Receiving these awards recognizes our efforts and intes us to continue pushing forward with this and other projects that make our customer onboarding efforts seamless.”

　　The U.S. DHL Global Forwarding Customer Service team successfully developed a Mystery Shopping program which helps DHL understand the customer experience and proactively manage it with first-hand insight. Members of the Customer Service team and U.S. management launched the program analyzing various customer touch points and established best practices to be used across the U.S.

　　“Through our Mystery Shopping program, we have implemented changes in our rate quotes process, and this has helped us use customer feedback more effectively which improves our customers’ experience and satisfaction,” said Jim Underhill, Head of Customer Service DHL Global Forwarding U.S. “The program became so successful it was recognized across our DHL network and implemented in various countries around the world, including our global headquarters in Germany.”

　　DHL Global Forwarding has been awarded with various Gold, Silver and Bronze Stevie? Awards throughout the years including: Customer Service Complaints Team of the Year (2015); Innovation in Customer Service (2014); Customer Service Training Team of the Year (2013); Best Use of Technology in Customer Service and Innovation in Customer Service (2012).