新西兰DHL-新西兰DHL快递-地址-电话-中外运敦豪-国际快递

　　新西兰DHL-新西兰DHL快递-地址-电话-中外运敦豪-国际快递

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　　在成功度过假期之后，的邮件和物流公司 Deutsche Post DHL Group 正计划进一步提高其在德国的邮件和包裹业务的质量。该公司计划将先前宣布的高达 1.5 亿欧元的年度投资用于增加人员、自动化以及进一步扩展其邮件和包裹网络。

　　“由于去年实施了质量改进，我们为 2018 年假期做好了充分的准备，”德国邮政敦豪集团执行官弗兰克阿佩尔说。“旺季的成功表明我们的服务是关键因素，这就是为什么我们将继续努力改善服务并履行我们对客户的承诺。这也回应了德国立法者目前提出的要求。”

　　质量投资：人力资源

　　质量计划的一个主要组成部分是对集团员工的投资。在 2018 年期间，集团在德国创造了约 5,000 个新的全职邮件和包裹工作岗位；这些是根据集体谈判协议获得的，报酬远高于工资。同样在 2019 年，德国邮政 DHL 集团计划在邮件和包裹方面至少再增加 5,000 个工作岗位，目标是显着提高“一英里”的服务质量。例如，这提高了公司应对因疾病导致的数量激增和员工短缺的能力。它还可以进一步减少交付延迟，例如由于工作时间结束时与数量相关的服务中断。

　　总体而言，该公司希望增加对员工的投资并加快推出集团自己的认证计划。

　　质量投资：自动化

　　质量攻势的第二个重要因素是邮件和包裹操作的进一步自动化。在德国，本集团目前正在采购更多新的顺序分拣机，以最有效的交付顺序对邮件中心的货物进行预分拣。这有助于减轻交付人员的工作量并减少错误。此外，德国邮政正在所有包裹中心安装新的读取技术，以便更快、更可靠地读取包裹标签上的货件代码。该技术可在包裹中心实现更高效的处理并避免运输延误。

　　质量投资：进一步扩展邮件和包裹网络

　　德国邮政还计划在德国增加另外 500 个合作伙伴网点和 DHL Parcelshops，以及 1,000 个额外的 Packstations，以进一步改善其客户的服务。此外，德国邮政正在测试新的零售店概念，例如用于邮寄和取货的自助服务机器和得来速柜台，其中之一目前正在德国巴特克罗伊茨纳赫进行测试。该集团还计划为客户提供在 DHL Parcelshops 中提取包裹的选项，以及货运跟踪的新选项，例如商业客户所有商品货运的交付证明 (Warensendungen)。

　　德国邮政敦豪集团还计划加大对邮政基础设施的投资，主要是在农村地区——例如，在其联合投递网络中新增 400 多个投递站，将邮件和包裹投递合二为一。

　　今年，该公司将在德国波鸿开设一个新的大型包裹中心，其分拣能力为每小时 50,000 件货物。新的分拣中心还将创造 600 个新工作岗位。

　　高质量也意味着可持续性。因此，该公司计划在 2019 年为其在德国的交付业务部署额外的 6,000 辆 StreetScooter 电动汽车，增加已经投入运营的 9,000 多辆 StreetScooter。

　　“这些措施确保我们在竞争激烈的市场中保持质量者和客户选择的供应商，”弗兰克阿佩尔说。

　　在 2018 年假期期间，德国邮政 DHL 集团交付了超过 1.5 亿件物品，其中超过 99% 的货物（包括一刻的物品）在圣诞节前及时到达。为确保假期顺利进行，该公司提前实施了广泛的措施，包括增加约 10,000 名分拣和送货业务人员，以及 12,000 辆送货车辆。德国邮政客户确认公司的高服务质量，与德国邮政接收客户满意度得分纪录的94％，在其合作伙伴零售点最近的部分Kundenmonitor五金，客户满意度的德国的跨部门研究。

　　Following a successful holiday season, Deutsche Post DHL Group – the world’s leading mail and logistics company – is planning further quality improvements for its mail and parcel business in Germany. The company plans to devote previously announced annual investments of up to €150 million towards additional personnel, automation, and the further expansion of its mail and parcel network.

　　“We were very well prepared for the 2018 holiday season as a result of quality improvements implemented last year,” says Frank Appel, Chief Executive Officer, Deutsche Post DHL Group. “The success of the peak season shows that our top-quality service is the critical factor, which is why we will continue to work hard on improving service and fulfilling our customer promise. This also responds to demands currently being voiced by lawmakers in Germany.”

　　Investments in quality: Human Resources

　　A major component of the quality initiative is the investment in Group employees. Over the course of 2018, the Group created some 5,000 new permanent, full-time jobs in mail and parcel in Germany; these are secured under collective bargaining agreements with remuneration significantly above minimum wage. In 2019 as well, Deutsche Post DHL Group plans to add at least another 5,000 jobs in mail and parcel with the goal of significantly improving quality of service for the “last mile”. This improves the company’s ability to respond to volume spikes and staff shortages due to illness, for example. It can also further reduce delivery delays, e.g. due to volume-related service interruptions at the end of working hours. An important component of the company’s longer-term staff planning is to train and subsequently hire 450 own truck drivers as a response to the driver shortages affecting the transport industry.

　　Overall, the company wants to increase investment in its employees and accelerate roll-out of the Group’s own certification program.

　　Investments in quality: Automation

　　The second important element of the quality offensive is further automation of mail and parcel operations. In Germany, the Group is currently in the process of acquiring additional new sequence sorting machines, which pre-sort shipments in mail centers in the most efficient delivery order. This helps lighten the workload for delivery personnel and reduce errors. In addition, Deutsche Post is installing new reading technology in all parcel centers so that shipment codes on parcel labels can be read faster and more reliably. This technology enables more efficient processing in the parcel center and avoids shipment delays.

　　Investments in quality: Further expansion of the mail and parcel network

　　Deutsche Post also plans to add another 500 partner outlets and DHL Parcelshops, as well as 1,000 additional Packstations across Germany to further improve service for its customers. In addition, Deutsche Post is testing new retail outlet concepts such as self-service machines and drive-thru counters for posting and pick-up, one of which is currently being tested in Bad Kreuznach, Germany. The Group also plans to offer customers the option picking up their parcels in DHL Parcelshops, as well as new options for shipment tracking, such as proof of delivery for business customers for all merchandise shipments (Warensendungen).

　　Deutsche Post DHL Group also plans to invest more in its postal infrastructure, primarily in rural areas – for example with more than 400 new delivery depots in its combined delivery network, which combines mail and parcel delivery into one.

　　This year the company will open a new mega parcel center in Bochum, Germany with a sorting capacity of 50,000 shipments per hour. The new sorting center will also create 600 new jobs.

　　High quality also means sustainability. Therefore, the company plans to deploy additional 6,000 StreetScooter electric vehicles in 2019 for its delivery operations in Germany, adding to more than 9,000 StreetScooters already in operation.

　　“These measures ensure that we remain quality leader and provider of choice for our customers in a very competitive market,” says Frank Appel.

　　During the 2018 holiday season, Deutsche Post DHL Group delivered more than 150 million items, with more than 99% of all shipments, including last-minute items, arriving in time for Christmas. To ensure a successful holiday season, the company had implemented extensive measures ahead of time, including adding some 10,000 additional personnel to sorting and delivery operations, as well as 12,000 additional delivery vehicles. Deutsche Post customers confirmed the company’s high service quality, with Deutsche Post receiving a record score of 94% for customer satisfaction in its partner retail outlets as part of the most recent Kundenmonitor Deutschland, Germany’s largest cross-sector study on customer satisfaction.